Responsible Gaming at 8mbt — Play Safely, Stay in Control

Gambling Should Be Fun — and Nothing More

At 8mbt we believe that online betting and casino gaming are a form of entertainment — the same way watching a cricket match or going to the cinema is entertainment. When you deposit ৳500 into your 8mbt wallet and place a bet on a BPL match, you should be doing it because you enjoy the experience, not because you expect the outcome to solve a financial problem. Winning is possible but it is never guaranteed, and treating any gambling session as a reliable income source is a mindset that leads to harm.

This page explains the responsible gaming tools that 8mbt makes available to all registered players, the signs of problem gambling to watch for, and what to do if gambling is starting to feel out of control. We also explain 8mbt's own commitments and how the platform is designed to support safer play for every user in Bangladesh.

Age Requirement — 21 and Above Only

The minimum age to use 8mbt is 21 years. This is a firm limit and is not subject to exception. When you register, you confirm that you meet this age requirement. 8mbt may request identity documents to verify your age at any time — including at the point of withdrawal. If age verification reveals that a player is under 21, the account will be closed immediately and any balance held pending further review.

If you are the parent or guardian of someone who has accessed 8mbt while under the age of 21, please contact our support team immediately through the Support page. We will act swiftly to close the account and prevent further access.

Responsible Gaming Tools Available on 8mbt

All of the following tools are available to every registered 8mbt player directly from within their account settings. You do not need to contact support to activate them — you can set them yourself at any time.

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  Deposit Limits

  Set a daily, weekly, or monthly cap on how much you can deposit into your 8mbt wallet. Once a deposit limit is in place, it takes effect immediately. Increases to a limit require a 7-day cooling-off period before they come into effect; reductions apply immediately.

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  Time-Out

  Take a short break from the Platform by activating a time-out. You can choose a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out you cannot log in, place bets, or access casino games. Pending withdrawals continue to be processed normally.

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  Self-Exclusion

  If you need a longer break, self-exclusion lets you close your access to 8mbt for a minimum period of 6 months. During self-exclusion your account is suspended and you will not be able to reopen it until the exclusion period has fully expired and a mandatory cooling-off review has been completed. Self-exclusion cannot be reversed early by any means.

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  Account Lock

  If you need to stop immediately and cannot wait for standard self-exclusion to process, you can request an immediate account lock through the 8mbt support team via the Support page. This action suspends your account within minutes and prevents all platform access.

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  Activity History Review

  Your account provides a full transaction and betting history so you can review exactly how much you have deposited, withdrawn, won, and lost over any time period. Reviewing this regularly is one of the most effective ways to stay aware of your gambling habits.

Recognising Problem Gambling

Problem gambling affects people of all backgrounds. It does not develop overnight — it usually builds gradually, and the person affected is often the last to recognise it. The following warning signs are not a clinical diagnosis, but they are recognised indicators that gambling may have moved beyond safe, recreational use.

If any of the signs above apply to you or to someone you know, please do not wait. Use the self-exclusion or account lock tool in your 8mbt settings right now, and contact the 8mbt support team or a professional counselling service immediately. There is no shame in recognising a problem and asking for help.

Getting Help — You Are Not Alone

If gambling has started to feel like a problem, the most important thing you can do is talk to someone. 8mbt's support team is available 24 hours a day, 7 days a week through the Support page on this site. When you contact support about a gambling concern, your account can be locked immediately while you take time to seek professional guidance. The support team does not judge — their role is to help.

Beyond 8mbt's own support, there are professional resources that can help. In Bangladesh, if you are experiencing distress related to gambling or financial pressure, please consider speaking with a doctor, a religious leader, a trusted family member, or a mental health professional. These conversations are confidential, and seeking help is a sign of strength, not weakness.

8mbt's Commitments to Responsible Gaming

8mbt's approach to responsible gaming is not a box-ticking exercise. The following commitments reflect how the Platform is designed and operated.

Tips for Staying in Control

The simplest way to keep gambling enjoyable is to decide your budget before you start, not while you are playing. Decide the maximum amount you are comfortable losing before you log in, deposit that amount, and treat it as the cost of entertainment — the same as you would treat the cost of a cinema ticket or a meal out. If your balance reaches zero, the session is over. Logging back in to deposit more is the moment to pause and ask yourself whether you are still playing for fun.

Never gamble on credit or with borrowed money. Never gamble when you are emotionally stressed, upset, or under the influence of alcohol. Never use gambling as a way to cope with a personal problem — the outcome of a bet cannot fix a real-life issue, and trying to use it that way often makes things worse. Set regular breaks during a long session, and take a genuine day off from gambling at least once or twice a week.